Call centre culture set to reign in the 21st century

first_img Previous Article Next Article Comments are closed. Call centre culture set to reign in the 21st centuryOn 5 Feb 2002 in Personnel Today The number of call centre employees in the UK will rocket from 500,000 to640,000 by 2005, according to a report by research company Datamonitor. The report claims that the call centre sector, which currently accounts for1.7 per cent of the UK’s workforce, will employ two per cent of the workingpopulation by 2005. The growth will see another 2,000 call centres join the 6,000 already in theUK. Datamonitor analyst James Adams said the expected rise will create arecruitment and retention challenge for call centre employers. Many call centres have a staff turnover of 100 per cent a year, and it isdifficult to recruit good people, especially as the centres get moresophisticated, he said. Adams said one of the main obstacles to recruitment and retention is thepoor image that has plagued call centre jobs. But he said this is becoming easier with improved conditions and money inthe sector. “There is less shouting and whip-cracking now, and wages areapproaching mean earnings.” The research indicated that increased competition in the sector should alsolead to improved conditions. www.datamonitor.com Related posts:No related photos.last_img read more

Firms are urged to use staff referral schemes

first_img Previous Article Next Article Firms are urged to use staff referral schemesOn 28 May 2002 in Personnel Today Related posts:No related photos. Companies should put more emphasis on employee referral schemes if they wantto attract staff and beat skill shortages, says a recruitment specialist. Jeff Grout, ex-UK managing director of recruitment consultants Robert HalfInternational, said staff referrals are a very effective way of recruitingstaff and often provide a better standard of employee than applicants generatedthrough more traditional recruitment methods. Speaking at the CIPD’s annual recruitment conference, he urged delegates tolook again at their own ‘bounty’ schemes and give them a higher profile in theorganisation: “Dust your referral scheme off tomorrow,” he urged. Grout told the conference that some companies meet up to half of theirrecruitment needs through employee referral schemes. But he said companies often make the mistake of not offering enough bountyto encourage staff to suggest new employees. He highlighted the case of an effective scheme run by a law firm which paysstaff £10,000if their employee referral leads to an appointment. He said that companies should reward individuals for successful referrals bypaying 80 per cent of recruitment costs or 10 per cent of the starter’s salary.Grout also encouraged HR professionals to keep in touch with good staff wholeave the company because they may be tempted to return in future and can bedepended upon to add value. He suggested former staff are kept on the company newsletter mailing listand are sent a personal note and a Christmas card each year. “Remind them that there could be a job available for them. If theyleave, don’t let them leave psychologically,” he added. He told delegates that staff who return to an organisation are also goodambassadors for the business and show that the grassis not always greener atother companies. Comments are closed. last_img read more

Excelerate Energy, Maran Gas Maritime sign agreement on FSRU

first_imgHull 2477, currently under construction at Daewoo Shipbuilding and Marine Engineering (DSME) shipyard, is planned for delivery in April 2020 Image: MGM owner John Angelicoussis and Excelerate Managing Director and President Steven Kobos sign the agreement. Photo: courtesy of Excelerate Energy. US-based liquefied natural gas (LNG) company Excelerate Energy has signed a five-year bareboat charter agreement (BBC) with Maran Gas Maritime for the floating storage regasification unit (FSRU), Hull 2477.Under the terms of the BBC contract, Excelerate will have the option to purchase Hull 2477.Hull 2477 is currently under construction at Daewoo Shipbuilding and Marine Engineering (DSME) shipyard and is planned for delivery in April 2020.Excelerate owner George Kaiser said: “We are pleased for Excelerate to enter into this transaction with MGM, a leading provider in LNG world shipping.“MGM’s growing fleet is a testament to John Angelicoussis’ vision and commitment to the LNG industry.”Hull 2477 will have a storage capacity of 173,400m³The Hull 2477 vessel will have a storage capacity of 173,400m³ and will be capable of operating as an FSRU and a fully tradable LNG carrier.MGM owner John Angelicoussis said: “We believe this transaction leverages the strengths of both our companies.“Excelerate are market leaders in the FSRU space and we are delighted to have this opportunity to collaborate thereby securing a productive future for this state-of-the-art FSRU.”Hull 2477 will join Excelerate’s fleet of nine FSRUs, all built by DSME, and will serve Excelerate’s portfolio of regasification customers.Excelerate Technical Management, a wholly-owned subsidiary of Excelerate, will provide ship management for the vessel.In August 2018, Excelerate Energy Bangladesh commissioned Bangladesh’s first-ever LNG import facility in the form of the $179.5m Moheshkhali Floating LNG (MLNG) terminal.The MLNG terminal, built by the Bangladesh subsidiary of Excelerate Energy, is located offshore Moheshkhali Island in the Bay of Bengal.Excelerate provides innovative floating LNG solutions and integrated services along the entire LNG value chain with an objective of delivering rapid-to-market and reliable LNG solutions to customers. It also offers a full range of floating regasification services from FSRU to infrastructure development to LNG supply.last_img read more

Mighty Merlin Lands Onboard HMS Somerset’s Refurbished Flight Deck

first_img View post tag: Onboard View post tag: Flight Mighty Merlin Lands Onboard HMS Somerset’s Refurbished Flight Deck February 19, 2013 View post tag: Deck View post tag: News by topic View post tag: Somerset View post tag: Mighty View post tag: lands View post tag: Merlincenter_img View post tag: Refurbished Training & Education Back to overview,Home naval-today Mighty Merlin Lands Onboard HMS Somerset’s Refurbished Flight Deck The Royal Navy warship HMS Somerset has operated with a helicopter for the first time in 12 months, after the ship underwent a maintenance period in dock.The re-embarkation of a Merlin aircraft from 829 Naval Air Squadron, based at Royal Naval Air Station Culdrose, Cornwall, represents an important milestone in the Type 23 frigates return to operational service.The helicopter landed onboard HMS Somerset’s refurbished flight deck, successfully demonstrating the ship’s ability to work with an aircraft once again.HMS Somerset’s Commanding Officer, Commander Mike Smith said:“As a Naval aviator I am very proud to now command a ship capable of operating aircraft like the mighty Merlin.“The return of 829 Naval Air Squadron’s aircraft and personnel, after a year-long separation, signifies the fact that HMS Somerset is swiftly regaining the capability required to return to front-line operations later this year.”The Plymouth-based ship will routinely operate with a helicopter from now on, adding further versatility to the already potent capability following recent upgrades to fighting systems.The Fleet Air Arm Merlin helicopter will significantly increase the range and manner in which HMS Somerset can exert its presence.HMS Somerset was partnered with an 829 Squadron Merlin during its most recent operational deployment.The combined capability was used to great effect during maritime surveillance missions and whilst searching for pirates, smugglers and drug-runners.Whilst optimized for anti-submarine warfare, the helicopter can also provide support for disaster relief missions, as well as carrying passengers or cargo, and search and rescue.[mappress]Naval Today Staff, February 19, 2013; Image: Royal Navy View post tag: HMS View post tag: Naval View post tag: Navy Share this articlelast_img read more

US Navy to christen new Ford-class aircraft carrier

first_img navaltoday View post tag: Ford-class Vessels Back to overview,Home naval-today US Navy to christen new Ford-class carrier John F. Kennedy View post tag: Newport News Shipbuilding View post tag: USS John F. Kennedy View post tag: US Navy December 6, 2019, by US Navy to christen new Ford-class carrier John F. Kennedy The US Navy’s newest aircraft carrier, the future USS John F. Kennedy (CVN 79), will be christened at Huntington Ingalls Industries-Newport News Shipbuilding (HII-NNS), Virginia, on December 7.John F. Kennedy, which was launched in late October 2019, is the second aircraft carrier of the Gerald R. Ford class, slated to replace USS Nimitz (CVN 68) when that ship is decommissioned.“USS John F. Kennedy will carry the legacy of its namesake and the power of our nation,” Acting Secretary of the Navy Thomas Modly said.“The advanced technology and warfighting capabilities this aircraft carrier brings to our global challenges will strengthen our allies and partners, extend our reach against potential adversaries, and further the global mission of our integrated naval force.”CVN 79 is the second aircraft carrier to honor President John F. Kennedy for a lifetime of service to the nation.John F. Kennedy, along with its embarked air wing and other strike group assets, will provide the core capabilities of forward presence, deterrence, sea control, power projection, maritime security and humanitarian assistance.The Ford class features a new propulsion system, electric plant, Electromagnetic Aircraft Launch System (EMALS), Advanced Arresting Gear (AAG), machinery control, radars and integrated warfare systems.At 1,092 feet in length and 100,000 tons, CVN 79 incorporates more than 23 new technologies, comprising advances in propulsion, power generation, ordnance handling and aircraft launch systems. These innovations will support a 33% higher sortie generation rate at a significant cost savings, when compared to Nimitz-class carriers.The Gerald R. Ford class also offers a significant reduction—approximately $4 billion per ship—in life cycle operations and support costs compared to the earlier Nimitz class, according to the US Navy. Share this articlelast_img read more

Maryland £1m marketing drive launched by Burtons

first_imgBurton’s Biscuit Company has launched a £1m advertising campaign for its Maryland brand.Running from 4 February until the end of June, the ‘What would you do for a Maryland?’ TV push would tap into the nation’s love for cookies, said the supplier.The campaign is centred on what people would do for a Maryland cookie when they visited a pop-up shop.“We wanted to create a value behind the Maryland brand and found that our consumers would do almost anything for Maryland cookies, whether it’s rewarding themselves for taking the dog for a walk, or something more extreme,” said Burton’s UK marketing director Mandy Bobrowski.“This campaign will not only champion our core 10g cookie, but will also drive sales of the wider portfolio including Maryland Minis and our new Big & Chunky.”The move follows Maryland’s pack refresh across its range last year, which Burton’s said had driven growth and modernised the brand.The campaign will be supported across its social media channels and through convenience stores.last_img read more

University convenes expanded committee to reform student parking system

first_imgIn response to student and faculty feedback, Notre Dame convoked an expanded committee in February to reform student parking on and off campus.According to an email sent to the student body Monday night from University Vice President John Affleck-Graves, the committee is composed of a diverse selection of members representing several groups on campus.“I have asked the committee to put together a holistic recommendation for parking solutions long term that balances the needs and desires of the faculty, staff, students, and visitors, with the environmental and economic impacts to campus,” Affleck-Graves said in an email to The Observer. “I am hopeful that they will be able to put together a set of recommendations that will address the overall needs of the campus community.”Affleck-Graves said he has heard growing frustrations from the Notre Dame community in regards to the parking situation. “Parking impacts almost everyone on campus and I know that it is becoming more and more of a challenge during this period of historic growth,” Affleck-Graves said. “It was important to me to put together a long term parking plan that was developed and vetted by representatives of all of the key campus stakeholders, to ensure that multiple viewpoints and considerations are taken into account.”According to the email, the committee met for the first time as a larger group in February, after increasing pressure from the community to reform the current parking system. “The University had a smaller parking committee that would meet a few times a year to consider changes to parking lots, the on-campus shuttle system, and game day parking. It also had undergraduate and graduate student, faculty and staff representation, but it was a smaller committee with a proportional scope of influence,” Affleck-Graves said. Affleck-Graves said he anticipates the new, larger committee will give him their final proposals by the end of the summer. “I asked them to consider the following components of campus parking in particular: The reserved parking pilot program for faculty and staff, the campus shuttle system, ground parking and a parking garage,” Affleck-Graves said. “I also asked the committee to balance the environmental, social, economic and aesthetic impact of its recommendations.”The committee has created an online form for concerned parties to submit feedback on the parking situation situation, according to the email.“When considering each of these separately or in combination, the committee is also considering costs, locations and routes for implementation, as well as all of the varied constituent groups that utilize parking services, including faculty, staff, students and visitors,” a statement from the new website said. “The committee welcomes your feedback to help form and recommend constructive and implementable solutions to parking on campus,” Affleck-Graves said.According to a committee roster on the website, the group includes faculty from all of the colleges, as well as two representatives from student government, who will change April 1 when student government turns over.“I know that it will be difficult to find a solution to parking that satisfies everyone, however I hope that you take this opportunity to offer feedback to the parking committee and help to craft a viable plan that will be equitable and addresses the overall needs of all,” Affleck-Graves said.Editors Note: News Editor Katie Galioto contributed to this report. Tags: John Affleck-Graves, parking, Student government, Student Lifelast_img read more

Kinky Boots Star Jeanna de Waal on Wicked Tattoos & Prom Shoes

first_img Related Shows Jeanna de Waal photographed for Broadway.com at TO Dey by Caitlin McNaney. View Comments Kinky Bootscenter_img Age: 25Hometown: Solihull, Birmingham, UKCurrent Role: A hilarious turn as Lauren, a kooky factory girl who has bad luck with guys in the Tony-winning musical Kinky Boots.Stage Cred: Broadway debut as Heather in American Idiot, Glinda in the national tour of Wicked, Chris in off-Broadway’s Carrie.“The kinkiest shoes I own are these amazing white stilettos with a gold lighting bolt on the heel—they were my high school prom shoes. They’re so uncomfortable!”“Wicked fans have given me Tiffany jewelry and some beautiful handmade things…but the craziest was when someone got my signature tattooed on their arm.”“I catered for Prince Harry once. My job was to make sure his drinks were topped off, but he and his girlfriend kept disappearing. Wait, I don’t know if I should share that, I don’t want to be executed.”“One night in Wicked, Fiyero was an understudy and in the train scene, he didn’t show up. Elphaba and I adlibbed for two minutes like, ‘Let’s go get some tea while we wait for the train!’ The audience loves when things go wrong.”“My first musical was in high school, this show about the ugly duckling hatching. I had to stand behind the guy who played the lead—his voice kept breaking and I had to sing for him.“I’m single. Yeah, put that out there. Here, take my e-mail address, for anyone who’s single. [Laughs.] I’m joking!” Show Closed This production ended its run on April 7, 2019last_img read more

Christopher John O’Neill Will Say ‘Hello’ to B’way in The Book of Mormon

first_img The Book of Mormon from $69.00 View Comments Hello, Broadway! Christopher John O’Neill has confirmed via Twitter that he will join the Broadway cast of The Book of Mormon beginning January 6, 2015. He currently stars in the Tony-winning musical’s national tour as Elder Cunningham opposite Olivier winner Gavin Creel, who, as previously announced, will also join the Broadway company as Elder Price on the same day. Ben Platt will play his final performance as Cunningham at the Eugene O’Neill Theatre on January 4. Related Shows In addition to The Book of Mormon, O’Neill has toured internationally with The Chris and Paul Show. He made his professional theatrical debut in The Book of Mormon in December 2012, and the tuner will mark his first bow on the Great White Way. Written by South Park creators Trey Parker and Matt Stone and Avenue Q composer Robert Lopez, The Book of Mormon earned nine 2011 Tony Awards including Best Musical.last_img read more

Tickets Now Available for These Paper Bullets! Off-Broadway

first_img Related Shows Tickets are now on sale for the New York premiere of These Paper Bullets!, featuring music by Green Day’s Billie Joe Armstrong. The modern adaptation of Much Ado About Nothing will begin performances on November 20 and run through January 10, 2016 at off-Broadway’s Linda Gross Theater.Adapted by Rolin Jones and directed by Jackson Gay, These Paper Bullets! follows four Liverpool band members (the Quartos—get it?) who have seven days to find true love and cut an album—as their former drummer attempts to destroy them.The show first premiered at Yale Repertory Theatre in 2014 and is currently playing the Geffen Playhouse in Los Angeles. Casting for the Atlantic Theater off-Broadway engagement will be announced later. View Comments These Paper Bullets! Show Closed This production ended its run on Jan. 10, 2016last_img read more